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Frequently Asked Questions


Q. Is receiving faxes really free ? Will it stay a FREE service ?


A.
If you choose a FREEFAX number (0866xxxxxx) you don't pay a cent. NO SETUP , NO MONTHLY SUBSCRIPTION - ABSOLUTELY NOTHING. This service will remain FREE and there is no limit to the number and size of faxes received.

Q. Is sending faxes via email also free ?

A.
Email2Fax is available but it's NOT FREE. For this service you need to purchase credits. Login, click on Purchase and follow the procedure.

Q. If this is free how can you provide me with a sustainable service ?

A.
As with any phone call, the caller (or fax sender) pays to make the call not the receiver. Calls that are made to ours (and any) 086 fax numbers from Telkom lines are charged at R1.77 (ex vat) per minute by Telkom. However, please note that these Fax numbers are not Area Code specific as they are National numbers. These call charges are reflected on the senders telephone bill. The person receiving the fax incurs no cost, and will not be billed to receive their faxes in any way. We then receive a portion of the Telkom revenue from the calls made to your 0866xxxxxx fax number and in return we can offer you a FREE service.

Q. Each time I dial my allocated number I get a message that says the number does not exist ?

A.
These numbers can only be dialed from a Telkom line. If you try and dial it from a cellular phone then some of the cellular networks will report such a message or give an engaged tone. Some company PABX systems will also block access to these numbers, as they would calls to cellular networks.

Q. Can my number receive calls from anywhere ?

A.
No for 0866xxxxxx numbers UNLESS you enable the FAX+ service. Without FAX+ calls can only be received from South African telecommunications networks.

Q. If I take a 0866xxxxxx number and don't use it will it remain available ?

A.
No. We reserve the right to reclaim a number if there has been no usage for 60-days. You will receive a warning email prior to the number being reclaimed. As long as you receive at least one fax every 60-days the number will remain yours.

Q. Do I need to install any special software ?

A.
No. The FAX is sent to you as a TIF image attached to an email. Most operating systems have a default viewer application installed. However if that doesn't work for you, we provide a link where you can download a FREE TIF Image viewer.

Q. How long do I have to wait for a number ?

A.
There's no delay. The moment you complete the sign-up process the number is allocated and activated, ready to take faxes and send them to your email.

Q. Can I sign up more than one fax number to the same email address ?

A.
Unfortunately not. Each fax number needs a unique email address to be processed.